Contact Us

For product enquiries and existing customer queries our teams are here to help you.


Making a claim

  • If you need to let us know that someone has died, please complete the secure online form on our Scottish Widows website. Here you can access the form.

    Get in touch by post:

    Alternatively, you can also get in touch by post by printing off this form (PDF, 56KB), complete it by following the guidance at the top, and then post it to us at:

    Clerical Medical
    PO Box 24165
    69 Morrison Street
    EH3 1HD

    Or visit your nearest Lloyds Bank, Halifax or Bank of Scotland Branch for further help or to ask them to print off the form above for you, if you are unable to.

    Call us on:

    Clerical Medical Individual Products Policyholders 0345 7883333
    Clerical Medical Individual Products Independent Financial Advisers 0345 6062266
    Clerical Medical Individual Products Annuity Customers 0345 9825329
    Clerical Medical Group Products All Customers 0345 6036770

Hong Kong office

For policy queries or further information, please contact our Hong Kong office:



Hong Kong Representative: Scottish Widows Limited, Hong Kong Branch, Unit F, 6/F Neich Tower, 128 Gloucester Road, Wan Chai, Hong Kong. Telephone +852 2956 1288.